Step One Niceville receives award for customer service

NICEVILLE, Fla. — Step One Niceville has been named a 2022 CarGurus Top-Rated Dealer. The annual award recognizes car dealerships that consistently deliver outstanding customer service to car shoppers, Step One Niceville said.

In earning the Top-Rated Dealer award, Step One Niceville maintained a 4.5-star average rating or higher and collected at least five verified customer reviews through the CarGurus platform in 2021, according to CarGurus.

CarGurus uses verified dealership ratings, along with other factors like pricing analytics to help shoppers search for a deal on a vehicle, according to the company.

“CarGurus knows that trust and transparency are central to car buying, and we are proud to recognize the dealerships that reflect these values with our eighth annual Top-Rated Dealer awards,” said Spencer Scott, Executive Vice President at CarGurus.

“The winners are among the best of the best, and the Top-Rated Dealer program gives dealerships like Step One Niceville the opportunity to showcase their outstanding customer service.”

CarGurus invites shoppers to review and rate dealerships they have interacted with during their car shopping experience on the CarGurus platform. Dealer ratings and reviews are visible to the public on the site, and they are also factored in the algorithm that CarGurus uses to rank search results for shoppers.

Step One Automotive Group is based in Fort Walton Beach.

Step One Automotive Group owns 17 new car dealerships in Florida, Alabama, and Georgia, representing 16 brands including Chrysler, Dodge Jeep, Ram Fiat, Volkswagen, Subaru, Kia, Hyundai, Genesis, Ford, Buick, GMC, Cadillac, Alfa Romeo, and Maserati.

Step One Automotive Group also owns two standalone preowned operations, three wholesale parts operations and one rental car operation.

Step One employs 787 people across three states and six cities, Step One said

Step One Niceville is at 1010 E John Sims Pkwy, Niceville, FL 32578.