Christine Cooper is OCSO 2021 Administrative Employee of the Year

SHALIMAR, Fla. — Christine Cooper, 9-1-1 coordinator for the Okaloosa County Sheriff’s Office (OCSO) is the OCSO 2021 Administrative Employee of the Year.

In its announcement, the OCSO noted that Cooper is recognized statewide for her excellence, innovation, and dedication.

Here is what the OCSO has to say about Christine Jade:

Christine has been with us since our Communications Consolidation in 2019 and was Okaloosa County’s 9-1-1 Coordinator prior to that. Her credentials also include Vice President of the West Florida National Emergency Number Association and the current conference chair for the Florida National Emergency Number Association.

Christine is the primary point of contact for all 9-1-1 system implementations and upgrades as well as being responsible for the day-to-day management of Okaloosa County’s 9-1-1 system.

This year, she obtained a grant for DataMark GIS remediation as well as a grant for Rapid Deploy Radius 9-1-1 mapping. She has been instrumental in spearheading the implementation of many 9-1-1 advancements for our center such as Citizen Input, a cloud-based service that allows citizens to send video and photographs directly to our 9-1-1 center.

Smart Transcription is another program Christine was instrumental in acquiring for our center.

This feature transcribes voice audio of 9-1-1 callers into a searchable text transcript, providing Communications Officers with another method to verify caller information.

Additional 9-1-1 applications as a result of her vision for enhancement include What3Words; as well as RapidSOS Alerts; a web-based notification system that sends alarm activation alerts directly to our 9-1-1 center.

Christine oversees our county’s continued advancements towards the Regional 1 Next Generation Core Services project to usher in secure, affordable, and state-of-the-art 9-1-1 technology to our community.

Christine is a passionate and engaged employee dedicated to each caller – and every Communications Officer receiving 9-1-1 calls. She ensures the availability of 9-1-1 services without fail – and accurate device location technology within our system.

On December 20, 2021, Governor Ron DeSantis appointed Christine and four others to the E9-1-1 Board. She is serving a four-year term. This is a prestigious appointment befitting a person of Christine’s character, integrity, and innovation.

For her continued dedication, hard work and love for her community, Christine Cooper is selected as the 2021 Administrative Employee of the Year.